1. Overview
This Refund and Cancellation Policy applies to all services, subscriptions, and products provided by WebWiings. We aim to be fair and transparent in our billing practices. This policy outlines the conditions under which cancellations and refunds are handled for both project-based work and subscription services.
By engaging our services or subscribing to our products, you acknowledge and agree to the terms of this policy. We encourage you to read this document carefully and reach out to us with any questions before placing an order or starting a project.
2. Cancellation by Client
Project-Based Work
If you wish to cancel a project engagement, you may do so by providing written notice at least 15 days before the intended cancellation date. Upon receiving your cancellation request, we will:
- Assess the work completed up to the cancellation date.
- Compile an invoice for all work performed, milestones achieved, and expenses incurred to date.
- Deliver any completed work product to you within 10 business days of the cancellation.
- Return any materials or data provided by you that we no longer need.
All work completed up to the cancellation date is billable, regardless of whether the project has reached a deliverable milestone. If you have made advance payments exceeding the amount due for completed work, the difference will be refunded to you.
SaaS Subscriptions
You may cancel your SaaS subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period. You will continue to have access to the service until the billing period ends. No partial-month or partial-year refunds are provided for subscription cancellations.
To avoid being charged for the next billing cycle, cancel at least 3 days before the renewal date.
3. Refund Eligibility
Refund eligibility depends on the type of service and the stage of delivery:
Full Refund
A full refund of any advance payments will be issued if you cancel before any work has commenced on your project. This applies when no resources have been allocated, no development has started, and no third-party costs have been incurred on your behalf.
Partial Refund
If you cancel after work has begun but before completion, you may receive a partial refund for the portion of work not yet delivered. The refund amount will be calculated as follows:
- Total advance payment minus the value of work completed to date.
- Any third-party costs already incurred (software licenses, domain registrations, hosting fees, API credits, etc.) will be deducted from the refund amount.
- Administrative and setup costs may also be deducted as outlined in the project agreement.
No Refund
No refund will be issued for work that has been completed and delivered to you. Once deliverables have been accepted (either explicitly or by not providing feedback within the 10-business-day acceptance window), the corresponding fees are non-refundable.
SaaS Subscriptions
No refund is provided for partial months of SaaS subscription service. Your access will continue until the end of the current billing period after cancellation. Annual subscriptions may be eligible for a pro-rated refund if cancelled within the first 30 days, at our discretion.
4. Refund Process
To request a refund, follow these steps:
- Step 1: Send a refund request via email to contact@webwiings.com. Include your name, project or subscription details, invoice or order number, and the reason for your refund request.
- Step 2: We will review your request and may reach out for additional information if needed. Our review process typically takes 5 business days from the date of your request.
- Step 3: Once your refund is approved, we will process the refund within 10 business days to the original payment method used for the purchase. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to reflect in your account.
- Step 4: You will receive an email confirmation once the refund has been processed.
If your refund request is denied, we will provide a clear explanation of the reason. You may appeal the decision by contacting us with additional supporting information.
5. Non-Refundable Items
The following items are non-refundable under all circumstances:
- Third-party software licenses purchased on your behalf once the license has been activated or issued.
- Domain registration fees once the domain has been registered or renewed.
- Hosting fees that have already been paid to the hosting provider for the current or upcoming period.
- Setup and configuration fees after work has commenced, including environment setup, project configuration, and initial architecture planning.
- Completed and delivered work that has been accepted by the client.
- Consulting and advisory fees for sessions already conducted.
6. Dispute Resolution
If you have a billing concern or disagree with any charges, please contact us first at contact@webwiings.com. We are committed to resolving billing disputes fairly and promptly.
When you reach out, please include:
- Your account or project reference number
- The specific charge you are disputing
- A description of why you believe the charge is incorrect
- Any supporting documentation (invoices, receipts, correspondence)
We will acknowledge your dispute within 2 business days and aim to provide a resolution within 15 business days. If we are unable to reach a satisfactory resolution through direct communication, either party may pursue remedies available under applicable law, as outlined in the Terms & Conditions.
7. Contact
For questions about this Refund and Cancellation Policy, or to initiate a refund or cancellation request, please contact us:
- Email: contact@webwiings.com
- Phone: +1 (307) 310-6467